FAQs
We’re committed to giving you an exceptional customer experience! If you don’t find the answers you’re looking for, please email us at [email protected] or call 651-480-3000.
Having trouble finding what you need? Click the magnifying glass in the top banner of the site, and type in your keywords. Search by product name or number.
If you run into any issues at all, we’re always here to help. Just email [email protected] and we’ll get back to you as soon as possible!
How do I start doing business with you?
You can gain access to more than 100s of unique, performance-based outdoor apparel styles on this website designed exclusively for retail buyers. If you are looking to buy apparel for your store, you can contact one of our Independent Multiline Reps in the U.S. and Canada. You can also contact us to set up a retailer account. If you have not worked with an Independent Multiline Rep, we’re happy to refer you to one in your area. New retail customers must set up an account with us to order. All new account requests are reviewed (credit application and credit card authorization are required) before being approved, to ensure they are valid resellers.
How do I set up an account?
- Set up your Storm Creek account today. Set up only takes a few minutes. You can sign up here: Retailer.StormCreek.com/signup/
- You’ll receive an account number and password for access to online ordering, price lists, inventory, sales tools, and more.
- Terms are provided upon approved credit.
How do I place an order?
- Log in to Retailer.StormCreek.com to order online. The site is designed to allow you to pre-book styles arriving in the future or place at-once orders anytime. The checkout process is the same for both. Step-by-step instructions on how to order online.
- You may also place orders via email to [email protected].
- All shipments are FOB, Eagan, MN.
- We accept American Express®, VISA® and MasterCard® for payment at the time of order. For orders placed online, we authorize $1.00 on your credit card at the time of purchase and process the balance once your order ships. Invoices paid with a credit card after the date of shipment, are subject to a 3% fee.
- Prices are subject to change without notice.
ACH Payments
ACH payment options are available. When first setting up ACH electronic payments, please confirm details at 651-480-3000 before proceeding. Watch out for suspicious requests for information from unverified sources.
Do you offer logoed apparel?
We understand the importance of making your brand stand out. Storm Creek’s high-quality apparel greatly enhances any company logo and brand. Our styles are designed to have logos added, with many of them featuring embroidery pockets – great for uniforms, staff apparel, and more!
To learn more about our logo apparel process, contact our decoration team ([email protected]) at any time to learn what techniques are recommended for each Storm Creek style, as well as your specific project and budget.
We are pleased to offer a single source/single invoice for your Embroidery, Heat Transfer, and Custom Patches.
Do you offer custom apparel?
Consider Storm Creek for any custom apparel requests. Our in-house design expertise, extensive private label experience, and longstanding factory relationships give us distinct capabilities for custom apparel. Accommodate your special needs with slight modifications to an existing Storm Creek style. Some of our styles even have retagging/relabeling options to increase brand exposure.