If you forget your password, click the “Forgot Password?” button on the login page. Enter the email associated with your account, and we’ll send you a link to reset your password.

Having trouble? CONTACT US at 651-480-3000 or retailsales@stormcreek.com.

Your Company ID can be found in the initial confirmation email you received after signing up as a new customer with Storm Creek. If you forgot your ID, please contact us to obtain it for your records.

651-480-3000 or retailsales@stormcreek.com.

We strive to maintain a reputable, remarkable brand with the consumer, and one that helps drive both traffic and profitable revenues for your operation. The following guidelines are in place related to how our products are sold. Specifically, we address the online and advertised pricing of the brand. While we are aware that we cannot set the price by which you sell Storm Creek products, we do ask for your assistance to help us maintain how our brand is portrayed.

We have a two-part MAP policy and require that you not price Storm Creek products below MAP. However, you may set your retail prices however you’d like above MAP.

1. Online MAP = wholesale x 2

• Fall/Winter in season (August – December)
• You may not, at any time, sell Storm Creek product on any third-party web sites, including Amazon.

2. Advertised MAP in season = MSRP x .7

• Fall/Winter in season (August – December)
• Spring/Summer in season (March – July)

Yes, on reorders there is a 3 piece or $100 minimum.

Yes, Net terms may be available upon approval by Storm Creek only after a fully executed credit application and credit reference check have been completed. FILL OUT CREDIT APP HERE

Open terms are net from the invoice date. A finance charge of 1.5% per month (18% per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms at any time. Please forward check remit instructions to: accounting@stormcreek.com.

CREDIT CARDS: We accept Visa, MasterCard, American Express, and Discover. Terms invoices paid via credit card are subject to a 3% processing fee.

CHECKS: Returned checks are subject to a US $50.00 per check charge.

Payment must be made in full by due date stated on invoice. Late payment is grounds for Storm Creek to discontinue performance under these terms and conditions.

Log in to retailer.stormcreek.com to order online. The site is designed to allow you to pre-book styles arriving in the future or place at-once orders anytime. The checkout process is the same for both.

You may also place orders via email to retailsales@stormcreek.com.

REORDERS

• Storm Creek's inventoried styles make it easy to place reorders anytime of year.
• Minimum re-order size of 3 items or $100.
• Place your reorder online or contact retailsales@stormcreek.com.

Pleas note:

• All shipments are FOB, Eagan, MN.
• We accept American Express®, VISA® and MasterCard® for payment at the time of order. For orders placed online, we authorize $1.00 on your credit card at the time of purchase and process the balance once your order ships. Invoices paid with a credit card after the date of shipment, are subject to a 3% fee.
• Prices are subject to change without notice.

All orders, once accepted by Storm Creek, are considered valid and cannot be canceled unless we receive a written cancellation notice.

If you need to change an order, contact retailsales@stormcreek.com immediately. We’ll do our best to accommodate requests before the order ships. Once a shipping label has been created, changes can’t be guaranteed—but you can exchange items once received.

Exchanges of merchandise must be approved in advance and are subject to applicable shipping charges. To start an exchange or for questions, email retailsales@stormcreek.com.

Blank orders ship same business day from Eagan, MN fulfillment center if order placed before 3:00PM CST.

“Ships By” is the date the product leaves the Storm Creek warehouse—arrival date to your location varies depending on the shipping method chosen. Standard shipping typically takes 3 to 5 days, which should be added to the Ships By date to estimate your arrival date.

Normal turn time is 10 days for a decorated order once the proof is approved. For more information about our decoration services CLICK HERE. 

Factors that could delay the “Ships by” date include:

• Excessive logo edits
• Embroidery stitch counts of 10,000 stitches or more
• Decoration quantities over 500 items
• Customer delay in responses to decoration changes
• Orders with backordered items
• Holidays and office closures

Yes, our styles are designed to have logos added, with many of them featuring embroidery pockets—great for uniforms, staff apparel, and more!

We take care of the decoration using our trusted partners, ensuring each Storm Creek style is finished with the recommended techniques.

For all general decoration questions, please visit THIS page. For specific questions, please contact retailsales@stormcreek.com.

Easiest way to see inventory in online on each style’s product page the pricing and inventory grid. For each color, you’ll see our current inventory by size.

Next to the available number is a calendar icon. Click this icon to view 30, 60, 90 and 90+ day breakdown of incoming stock.

OUR INVENTORY IS LIVE AND UPDATED IN REAL-TIME, SO THESE NUMBERS REFLECT THE MOST CURRENT STOCK LEVELS AS SOON AS INVENTORY CHANGES OR AN ORDER IS PLACED.

Assuming you’re logged in, you’ll see the wholesale price If you’re not logged in, the price reflects the MSRP. 

Need more help? Call your sales rep directly or call our main line at 651-480-3000 and we’ll direct your call to the right person to help you.

Each style’s product page will have current available inventory as well as a 30, 60, 90 and 90+ day breakdown of incoming stock.

Please contact us if you would like more information. We can give you the most accurate information available if there are supply chain delays or other events that will impact inventory arrival. 

Call your sales rep directly or call our main line at 651-480-3000 and we’ll direct your call to the right person to help you.

• Storm Creek’s primary carrier is UPS. Orders will ship UPS Ground unless specified otherwise on your Purchase Order.
• We also will accept your shipping account number if provided on the order.
• All shipments by Storm Creek are FOB point of shipment, therefore, freight costs are the responsibility of the customer
• We can only ship to physical addresses within the United States and Canada. We are unable to ship to PO boxes.

• Before shipment: Yes, contact us as soon as possible to update delivery instructions.
• After shipment: We’ll do our best to reroute your package, but contact retailsales@stormcreek.com immediately. Additional charges may apply.

Yes, please contact us at retailsales@stormcreek.com or 651-480-3000 to find more about international shipping.

Please check your order upon arrival for any discrepancies or defects. All claims for shortages, damages, defects, etc., must be made within 72 hours of receipt of merchandise. Claims made after this window will be subject to a shipping method/carrier of our choosing and applicable charges. 

• Returns of unwanted merchandise or cancelled orders must be approved in advance and will be subject to a 30% restocking fee plus applicable shipping charges.
• Decorated garments, excluding irregulars or defective items, and discontinued items are not returnable.
• All returns must be authorized and shipped back to Storm Creek within 30 days of the order being invoiced.  Orders more than 30 days old cannot be returned.
• To initiate a return, please submit a Return Authorization Request Form.
• All product must arrive in their original condition (unopened, tags attached) or no credit will be given.

At Storm Creek, we take pride in delivering high-quality products and exceptional service. We understand that issues can occasionally arise, and when they do, our goal is to be easy to work with, make it right for you, and resolve the situation as quickly and smoothly as possible.

• Defective Items or Mispacked Orders: Please provide clear photos to help us assess the issue. These may include hangtags, neck tags, poly bag with label, and the PO tag (located in the lower left interior of the garment).

All orders, once accepted by Storm Creek, are considered valid and cannot be canceled unless we receive a written cancellation notice.

If you need to change an order, contact retailsales@stormcreek.com immediately. We’ll do our best to accommodate requests before the order ships. Once a shipping label has been created, changes can’t be guaranteed—but you can exchange items once received.

Exchanges of merchandise must be approved in advance and are subject to applicable shipping charges. To start an exchange or for questions, emailretailsales@stormcreek.com.

We want to provide you with the right tools to successfully sell Storm Creek to your clients. From images to POP + Branded Displays, CLICK HERE.

Product images can be downloaded from each style’s product page. Under the images, click the “Download Images” button to get folder of product images. Or visit our Media Library.