Web FAQs

Can I view your products without having to login?

Yes! You can view almost all content without creating a site login. However, you must sign up for a retailer login on our site to view live inventory numbers and wholesale pricing, and place orders.

What’s the difference between new web user and new customer sign up?

If you are a current Storm Creek Customer (you have a Company ID) then you can sign up as a “New Web User” to access full-site information – we’ll process your request within one hour. If you have never ordered from us before or set up a customer profile, select “New Customer Signup”. Please allow one business day to process new customer accounts.

I don’t remember my company ID. Where can I find it?

Your Company ID can be found in the initial confirmation email you received after signing up as a new customer with Storm Creek. If you forgot your ID, please contact customer service to obtain it for your records.

How can I narrow my style search on the website?

Once you click into the “Styles” page or one of its subcategories, you can filter by price, gender, features, size, or color on the left sidebar of the site.

Why can’t I sign in immediately after creating a website login?

There is a slight approval period after signing up for the site, as we need to verify your status as a retailer. We manually verify each customer to ensure that only legitimate retailers can access our full site and exclusive information.